Find out how to set up automatic messages on LinkedIn, Facebook, Instagram, and Twitter.
Set an out of office message on LinkedIn
LinkedIn offers users with a Premium account to define absence messages. To configure this option, here is the procedure to follow:
- Click on Messaging , then on More (“…”),
- Select Configure the absence message ,
- Choose a start and end date for your automatic message,
- Write your message,
- Click on Save .
Note: This message will be sent to users who contact you by direct message on LinkedIn, until the end of the predefined period and for a maximum of 3 months. This feature does not work for group chats, however.
Set up an automatic message for your Facebook page or Instagram account
Set up automatic responses via the Facebook Business suite
To configure an automatic message on Facebook or Instagram, you will need to use the Facebook Business suite and have associated your Instagram account in the Business suite on your computer. To set up an automatic response for a specific event, here’s how:
- Click on Messaging in the sidebar on the left of the screen,
- Select Automatic responses ,
- Click on the Edit button on the right to personalize your message,
- Tap Preview in Messenger to see what your automatic message will look like in a conversation,
- Select Save at the top right of the screen.
You can edit your automatic replies at any time, whether it’s in the body of the message or to turn them on or off.
Set up automatic replies via Facebook Creator Studio
The Facebook Creator Studio tool also allows you to define automatic responses, especially for Facebook Messenger. It is thus possible to configure different messages in the event of absences, requests for contact details, location requests, etc. For it :
- Click on Inbox ,
- Select Automatic responses ,
- Activate or deactivate the automatic response options of your choice,
- Click Edit message to customize your automatic response (you can define the time limit, the person’s name or even add multimedia options).
Set up automatic messages on Twitter
Set an automatic welcome message on Twitter
On Twitter, it is possible to set up welcome messages so that a first message is displayed when a person tries to contact the company. This type of message appears automatically when an Internet user opens a conversation with the brand. Companies can thus configure this message by default via the Twitter Private Message APIs. Two options are possible:
- define a deep link to a welcome message: create a URL that can be used to refer a user to a specific message in Private Messages,
- set a default welcome message: create a default message that will appear when a user wants to interact via a Private Message.
Note: You can add all types of media (image, video, GIF) if you use the API. Setting up a default welcome message on the Company Settings page is limited to text. On the other hand, it is not possible to modify the frequency of display of the default welcome message.
In order to set up automatic replies on Instagram, you first need to go to your profile settings and then select the option “Your Account” in the menu.
From there, tap on “Settings”. In this window, find the option that says “Auto-reply message” and then select it. From here, you can customize your auto-reply messages for when people leave comments or direct messages.
You can set an auto-reply on your Facebook page by going to “Settings” on the left-hand side of your Facebook page.
Then, select “Messages”.
Scroll down and find the “Auto-reply messages” section.
Select how many days you want your auto-reply to remain active and then enter a message or click on the button that says “Save draft.
An auto-reply is an option in Facebook messenger that allows you to automatically send a message back to the person who sent you a message.
Open up your Facebook Messenger app and tap on the three dots at the top right corner of the screen.
Select “Settings” from the menu that appears on your screen.
Select how long you want to wait before auto-replying, or select “Off” if you don’t want to auto-reply at all (you can always manually reply).